Client Privacy Policy

This Client Privacy Policy applies to individuals and entities using Rentolab as a client, customer, or user. It covers the personal information we collect when you create an account, use our marketplace, contact merchants, and complete bookings through the platform.

To operate Rentolab safely and efficiently, we collect information commonly required for online booking and rental transactions.

• Account Information. Your name, email address, mobile number, and password when you register or sign in.
• Verification Data. A valid government-issued ID when required to help protect merchant assets, reduce fraud, and support secure transactions.
• Transaction and Booking Data. Booking records, rental duration, order details, selected items, and delivery or pickup information.
• Payment Information. Payment details processed through secure third-party payment providers. Rentolab does not store full credit card numbers on its local servers.
• Photos, Documents, and Uploads. Images or files you choose to upload, such as payment screenshots, review photos, profile images, support attachments, and identity documents when verification is required.
• Device and Geolocation Data. IP address, browser or device information, and location data when permission is granted, so we can suggest nearby merchants and estimate delivery fees.

Rentolab asks for device permissions only when they support a feature you choose to use in the website or mobile app.

• Camera and Photos. Used to let you attach or upload payment screenshots, review images, support images, and verification files.
• Location. Used to find nearby rentals, validate merchant coverage, estimate delivery availability, and save booking pickup or delivery details when you allow it.
• Notifications. Used to send booking, payment, account, and chat updates when notifications are enabled on your device.
• Microphone. Rentolab does not collect audio for marketplace bookings unless a future feature clearly asks for microphone access and you grant permission.

• Service Delivery. To support bookings, payments, scheduling, delivery coordination, and order fulfillment.
• Communication. To send confirmations, reminders, support replies, and updates about your booking or rental status.
• Security and Safety. To monitor suspicious activity, verify transactions, and help maintain a safe marketplace for clients and merchants.
• Recommendations and Marketing. To personalize suggestions based on your browsing or booking history, subject to your preferences and applicable opt-out rights.

We share personal data only when needed to operate Rentolab, complete a transaction, provide support, or comply with legal obligations.

• Merchants. Booking details, customer contact details, fulfillment information, and relevant uploaded proof needed to confirm and complete your rental.
• Payment and Service Providers. Limited information needed to process payments, host the platform, send notifications, provide maps, secure accounts, and support operations.
• Legal and Safety Requests. Information required to respond to lawful requests, prevent fraud, resolve disputes, or protect users, merchants, Rentolab, and the public.

We keep personal data only for as long as needed to provide our services, fulfill legitimate business purposes, and comply with legal, tax, accounting, and dispute-resolution requirements.

If you request account deletion, some information may first need to be retained for compliance or unresolved transactions. After that, applicable data may be deleted or anonymized for reporting, analytics, and platform improvement.

Rentolab uses industry-standard safeguards, including SSL/TLS encryption and secure server practices, to protect personal information and submitted documents from unauthorized access, misuse, alteration, or disclosure.

Subject to applicable data privacy laws, users may have the right to:

• Access and Rectification. Request access to your personal information and correct inaccurate or incomplete data.
• Erasure. Request account deletion, subject to pending bookings, active disputes, and legal retention requirements.
• Data Portability. Request a copy of your data in a structured and commonly used format where applicable.

Rentolab uses cookies and similar technologies to remember login sessions, improve user experience, measure platform performance, and better understand how users interact with the app. You may manage cookie settings through your browser controls.

Rentolab is the platform named in this Privacy Policy. For privacy questions, account deletion, or data requests, contact us at admin@rentolab.com.

We may update this Privacy Policy from time to time to reflect platform changes, legal requirements, or operational needs. When material changes are made, we may notify users through the app, email, or other appropriate channels linked to their account.